Over the River

November 15th, 2007

I’m a Proud Member of Generation V

So a colleague sent me this article from Computerworld last night - finally, I have a label!  I am part of the Virtual Generation - and I am with pride.  Here’s how Gartner describes GenV in the article:

Generation Virtual, or V, is made up of people from multiple age groups who make social connections online — through virtual worlds, in video games, as bloggers, in social networks or through posting and reading user-generated content at e-commerce sites such as Amazon.com, said Adam Sarner, senior analyst at Gartner.

Forget Generations X and Y: Here comes Generation V

I spend WAY more time active and interacting in virtual communities and relationships that I do the physical world (OK, so that might be an exaggeration - but I do a lot online). And I do these things through a number of persona that have developed for different purposes.

So here’s my life as a 41 year old member of GenV:

    I have three blogs that I update regularly - two of them every day.  Only this one is by me the person.  The others are written as persona - and one of those was a splinter from the first . . .

    There is an online relationship with a fan of one of my blogs.  I’m very open about this.  My wife knows, friends know, she knows I’m married - we all know the terms and it’s all good.  Our relationship is built around collaborating on what is frankly pretty much pure filth smut.  The stories are a lot of fun and have resulted in a very popular blog (and no, I am not telling anyone where to find it).

    I have three Facebook profile that I am on every day.  One is me, the other two and tied to my other blogs and have distinct friends.

    I can’t even guess how many email accounts I have but there are four that I use on a daily basis.

    Flickr is my friend and though I’ve slowed down recently (I need to revise my photographic workflow) I visit the site every day.

    Twitter - and the network of friends and contacts there - has become a big part of my day.

(There’s more but I need to get moving - I have to bring my daughter to Spanish soon.)

When I read or hear people criticizing virtual contacts, communities, connections, relationships, etc. I always think that they’re the ones missing out.  Online communities and just as rich - if not richer - that their real world analogs.  They are populated by a far more diverse range of people and interests than you come across in the real world.  There’s only one GPC wandering around in physical space but there are several versions and variations of me active online.  And truly, I think that is a good thing.

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May 18th, 2007

Social Media Club/Boston - 5/17: (Getting a) Second Life

Last night the Social Media Club/Boston had a real humdinger of a meeting. Sponsored by Text 100, the topic was Second Life. The meeting was at the Harvard Club on Comm Ave in Boston and there were well over 100 people – making it one of the biggest events to date. It started out with snacks and pop – how nice. People from Text were helping others create avatars and explore Second Life. At the appointed hour, we all made our way to the Massachusetts Room, where – under the watchful gaze of great American heroes and statesmen – we were treated to an excellent panel.

The panel was John Rodzilla, Emerson College; Drew Stein, Infinite Vision; John Lester, Linden Labs; Mike Askew, Fidelity; and Aaron Uhrmacher, Text 100.

Ken Peters from Text acted as the moderator and kept things flowing with good questions for each of the panelists. I’ve not included his questions in the following summary.

John Lester started by saying that looking at Second Life today reminds him of the early years of the Web. Every communication medium, he pointed out, has been hard to adopt at first. He cited the early days of film when the were essentially recorded plays, and the telephone which was initially treated like the telegraph. Over time people come to understand how to put technology to work and Lester is starting to see that process happening in the ways people are using Second Life.

Mike Askew explained that Fidelity stared using Second Life about six months ago. His group functions as a think tank within the company and he wanted to explore the possibilities for collaboration that Second Life offered. He believes that business-to-business is the best place for Fidelity to start and they have established a briefing center similar to the physical one they have here in Boston. Lester pointed out that Linden Labs uses Second Life as their meeting and collaboration venue.

Drew Stein talked about businesses’ changing expectations around their participation in Second Life. Many of them seem to want their 15 minutes of fame for being there, want to grab some headlines for being there and that’s pretty boring. At this point, Stein explained, people have figured out the what and the when and the how of Second Life– now we need to address the why . He no longer looks what he does as Web development, now he says, they need to think more deeply and help clients understand how Second Life fits into an overall interacting strategy. When working on a project, Stein asks two questions – how can this be made fun? and what would Walt Disney do? He views Infinite Vision (and Linden) as an entertainment company.

He made some good points – especially on the importance of considering a company’s broad goals – but he did come across heavily on the tools and functions side of the equation.

Aaron Uhrmacher suggested the need for balance. Second Life can’t just be about entertainment. It’s also an opportunity for people to develop new and different relationships with brands. Over the last 10 months three phases: being there, becoming involved in the community and then integrating Second Life in the real world business activities.

I talk a lot about brand myself sometimes, but listening to someone else talk about it made me wonder what does a relationship with a brand mean? And as much as I like Second Life (and I do) how helpful is it as a brand relationship tool at this point? The realism is still not there, the performance can be spotty and frankly these things could point to a rocky relationship. The fact of the matter is that these are details that will be worked out as the technology improves.

Lester described the power of Second Life as its ability to create a sense of community. Once a community exists it needs to be maintained through interactivity. This is an important point and one that many people and companies don’t get. It gets back to points that Stein and Uhrmacher – people want to start just by being there and getting their 15 minutes of fame without thinking through the meaning or implications. Lester sees this starting to turn around as more people understand the interactive nature of community in Second Life.

As Fidelity considered using Second Life, it became a big debate within the company. Askew said that it was the enthusiasm of senior management that overcame the early concerns. One of the important things for Fidelity is the social aspect of meetings in Second Life. Conversations take place and trust in built in meetings – whether in person or in Second Life – that just isn’t possible with conference calls. In Second Life meetings people start to talk in small groups and socialize much more. Askew thinks that this provides a higher quality interaction.

Lester believes that this is because of the sense of place in Second Life. On the phone everyone is just a voice, and multiple voices quickly become confusing. Linden is working on spacialized audio which will allow voice interaction adjusted for peoples location and proximity. This well, he feels, add to the realism without the problems of muddled conference call audio.

Uhrmacher was asked to provide some communication lessons he’s taken away from his work with Second Life. The first phase, he said was for people to go and watch, get cards, etc.; but not much interaction. Now he is starting to see more companies staffing Second Life and engaging with people in the space. There is also an organic evolution of groups and communities with some of the interactions moving beyond Second Life .

Stein felt that customers my not be fully on board yet but that they will be. He feels that older people don’t get social media but that 15 year-olds do and so businesses need to starting thinking of how things like Second Life will fit into their communication mix for the future. Second Life, he believes, is the next generation of the web – it is why brands like the Weather Channel are there now.

I continue to wonder if the claims of social media as a youth movement are valid. It seems like a real oversimplification to me. I’m sure that there are some social media elements that are more appealing to different demographics and age cohorts and I wish someone (maybe the Pew Center?) would do a social media census to clear this up for everyone.

Lester spoke of the potential merging of various virtual worlds. The fact that much of Second Life is open source will allow for this integration and interoperability and the more people that get in there and start hacking away with the tools the better.

Askew brought up some of the issues the stand in the way of Fidelity using Second Life as a B2C tool. On the top of the list were identity and security – issues, frankly with any social media platform. The argument was made the people invest time and energy into their avatars and so maintaining a persistent identity in Second Life is possible. I didn’t get the impression that Askew or Fidelity would be satisfied with this. The reason it’s less of an issue for B2B is that Fidelity can invite specific people to specific locations and control who joins or participates in a meeting.

John Rodzilla was asked to discuss how Second Life might function from a literary perspective. He explained that it depends on the author or publisher. There are already a number of authors who are active in Second Life now and Random House recently held a book group for The Time Traveler’s Wife which went well. He also pointed to Info Island – where real people are staffing a service to help people find real world information.

I had a chance to talk with John after the session and wish that he’d had more opportunities to participate in the panel. Given the flow and themes that were discussed though this wasn’t the case.

Stein was asked about the barriers to entry. He said that they are lessening every day but that even with executive support and buy-in you still need to create something that makes sense.

At this point, members of the audience began asking questions. The first was around audience type, size and where they congregate. Stein talked about the four islands they build for the Weather Channel. One of them was designed to show surf. Very quickly, the surfer community within Second Life made their home on this island because it had the best waves. An interesting answer, but not what the questioner was looking for. Prompted, Stein began to describe the Linden traffic system. Lester jumped in to talk about how they are creating sensor-based measurement systems to see where people are spending time and are coupling this with survey data to get a better view of audience behavior.

Uhrmacher said that there basically three main audience groups – those looking to be entertained, to be educated and to conduct business. Their levels or participation depends on the nature of the event or space they are visiting. He pointed out that each sim can accommodate about 50 people. Stein said this number was too low and that he’s conducted events with close to 100 people; and that some events, like the Suzanne Vega concert, have been viewed more than 10,000 times.

This discussion prompted Lester to mention that they are working to improve concurrency; but the fact remains that server resources are limited and that even traditional Web sites can run into trouble with heavy volume. He started to make the argument that Second Life’s limit on the number of people in a space was actually a nice benefit – you know, because it keeps events on a human scale and allows interaction. I pointed out that at a concert I don’t necessarily want to interact with everyone else in the audience but with my friends and the artist.

It brought to mind for me the fact that not all of our time in the real world involves engaging with the people around us. There are times when we just want to be able to go about our business without having interaction thrust upon us. Stein had made a good point earlier in the discussion that they always try to work with clients to understand their goals and reason for wanting to get involved with Second Life – and that there are times when it doesn’t make sense. I think it can often make sense but that we all need to take a breath and not assume that time spent in Second Life needs to be all engagement all the time.

Askew built on the theme of interactivity by explaining that they are faced with different levels of ability to deal with interfaces. They are trying to create a level playing field that will work for all audiences.

One mistake that people make, explained Uhrmacher, is that they are still focused on trying to replicate the real world in Second Life. Until you’ve tried it, it is hard to conceptualize. Once people do try it and become engaged they begin to realize that duplication doesn’t make sense. His counsel is to try something different in Second Life.

Peters asked everyone to project the development of Second Life a few years into the future.

Rodzilla thinks there will me more meetings occurring and the people will be more active in assisting one another. He referred back to the live reference assistance available on Info Island and thinks that this type of think will become more common.

Stein expects to see a deeper level of immersion and avatars able to travel between different virtual worlds. He also expects we’ll be seeing more fun to. He thought it was interesting that no one had discussed mashups in virtual worlds and thinks that this is also something that will be come more and more common as people begin mixing different media types in Second Life. Finally, he suggested that people should begin asking themselves how they can use Second Life to have a positive impact in their real lives.

While Stein was speaking, Lester’s avatar kept changing on a screen to the right of the panel. One questioner, perhaps prompted by this, asking if all of this was actually really engaging for people.

Uhrmacher thought that Second Life generates the same degree of interaction and pressure to interact as exists in the real world; and that companies – recognizing this – will attempt to engage and entertain people to bring them back. They still have to fulfill their brand promise though in a way that is more compelling than a traditional Web site. I don’t think I buy this idea that one experiences the same kind of interaction of pressure to interact that one does in the real world. While there is certainly some very cool stuff in Second Life there are also vast stretches of nothing that are not especially compelling or interactive. On top of that, I often don’t want to necessarily interact with the people I see in Second Life. Not because they’re bad people or anything but because I generally don’t strike up conversations with strangers in the real world either.

I was talking with Hiawatha Bray from the Boston Globe after the event about this idea on ad hoc interaction with strangers. There are plenty of times when I go into a store simply to make a purchase. The fact that there are others in the store – potentially shopping for the same item as me – doesn’t make them fair game. We joked that if you started talking to everyone about what they were doing, buying, thinking, etc. you’d probably be escorted out of the store by security.

Anyhow, back to the question of Second Life ability to really engage. Lester explained that his background is neuroscience and that one of the things that our brains do really well is filling in cognitive holes. He went on to explain that when you are in Second Life, because you are interacting with real people in three dimensional space, your brain begins to function as though everything in the space is real. This is one of the reasons people get so immersed in Second Life.

Another questioner wanted to hear the panels thoughts on the experience of construction and creation in Second Life – an important aspect that is often overlooked.

Uhrmacher agreed that co-creation is really important to Second Life and that more and more, members of the community are being invited to participate and build. (I took this to mean that the community was being invited to build by a company or other entity within Second Life rather than to build for themselves.)

The issue of identity and authenticity came up again. Lester explained that they are working on ways for people to prove who they are – the first step will be age verification – but that this is a challenge in all online environments. Askew said that this is really hard to create secure and authenticated identities for financial services but that they had to deal with it on the traditional Web as well. Developing standards will be critical – especially as people want to move their identities from one world to another.

Someone else wanted to know how does the business aspect of Second Life works and how much it costs. Stein explained that it starts with fixed costs (which are sent by Linden Labs). After that, you need to look at what you are trying to accomplish – the effort, scope and creativity will determine the ultimate cost. He went on the say that the costs are comparable to developing a good Flash site.

I called him on that, point out that a good Flash Website would probably be seen by more people. Not necessarily, he said, at any given time there are 30,000-40,000 people in Second Life and no Web sites have that kind of concurrent traffic. That may be true, but it still doesn’t make sense. A more correct analogy would be to look at all of the concurrent users of the Web itself (I’m willing to bet it’s a lot more than 40,000). I personally think that the whole numbers discussion about Second Life is immaterial. The fact remains that at any given time there are a ton of people on there; but they are all over the place. This means that investing to develop a presence may not pay off in the short term; but the same was true of the Web and that changed very very quickly.

That was essentially the end of the formal panel portion of the evening. I spend some time talking with John Lester and Hiawatha and enjoyed myself throughly. I was also able to catch up with Stein and Rodzilla before night was out. All of the panelists did a great job. I especially enjoyed my conversation with Stein at the very end of the evening.

Second Life – and other worlds like it – are here to stay in one form or another and it was a good topic for the the evening’s meeting. The next meeting will be on June 7th at the Watertown Public Library and will be focused on the business case for social media. Cymfony will be the sponsor.

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May 15th, 2007

MiT5 - Third Plenary, Identity and Forth Plenary

After the great session on brand, I headed back over to the Bartos to attend the third plenary session. I was acting as the designated rapporteur for the day’s plenary sessions and so the notes for them are more in-depth. At some point the complete summaries will appear on the conference Web site but until then here are my notes.

Third Plenary - Copyright, Fair Use and the Cultural Commons

Panel:
Wendy Gordon – is a professor of law and Paul J. Liacos Scholar in Law at Boston University. In many well-known articles, she has argued for an expansion of fair use utilizing economic, Lockean and ethical perspectives.

Gordon Quinn – is the president and founding member of Kartemquin Films, where for over 40 years he had been making cinema verite films that investigate and critique society by documenting the unfolding lives of real people (i.e., Hoop Dreams, 1994). Quinn is working on Milking the Rhino, a film examining community-based conservation in Africa and At The Death House Door, a film on a wrongful execution in Texas.

Hal Abelson – is a professor of electrical engineering and computer science at MIT. He is engaged in the interaction of law, policy and technology as they relate to the growth of the Internet and is active in projects at MIT and elsewhere to help bolster the intellectual commons. Abelson is a founding director of the Free Software Foundation, Creative Commons and Public Knowledge and serves as a consultant to HP Laboratories.

Patricia Aufderheide – is a professor in the School of Communication at American University where she also directs the Center for Social Media. She is the author of several books including Documentary: A Very Short Introduction (2007), The Daily Planet (2000), and Communications Policy in the Public Interest (1999). She has been a Fulbright and John Simon Guggenheim fellow and has served as a juror at the Sundance Film Festival. She received a career achievement award in 2006 from the International Documentary Association.

Moderator
William Uricchio – is co-director of Comparative Media Studies at MIT and professor of comparative media history at the University of Utrecht in the Netherlands. His most recent book is Media Cultures, on the responses to media in post-9/11 Germany and the U.S.

Uricchio began by providing an overview of the roots of the debate around IP protection. In early 18th century England, the Statute of Anne (which formed the basis for US copyright law) transferred copyright protection from the publishers – who had enjoyed a royal monopoly in perpetuity – to the creators. This protection was good for 21 years with a 14 year extension.

This change provoked a robust response from the publishing industry and a whole series of court battles followed. One English case in particular, on the eve of the American Revolution, was Donaldson v. Beckett (1744). It had to do with the reach of the protection afforded creators and the publishers attempt to regain control of works for themselves. The courts decided that the publishers desire to regain control in perpetuity were not in the publics’ best interest.

This outcome – as was the case of the Statute of Anne – was reflected in the U.S. Constitution in its ideal of promoting science and the useful arts by providing to their authors and inventors the exclusive rights to their writings and discoveries.

So what did this protection look like in 18th century America? A time of horse and carriage? Copyrights lasted for 14 years (with a 14 year extension) in a time when it took days – or even weeks – to go from Boston to New York.

Now we live in an age of endless rights and extensions. Something is amiss. Bizarrely, the faster information circulates, the longer copyright protection lasts. This seems at odds with the intentions of the framers and the case law upon which they based their thinking. We’re back to the 18th century debate; back to the battle between creators’ rights and the industry, back to the battle of limited protections versus what seems like protection in perpetuity once again.

In light of what is being discussed at MiT5, it is important to ask what the new era of IP will look like.

With that, Uricchio introduced the panel and handing things over to Wendy Gordon.

Gordon set up a film on best practices for fair use that was created by a coalition of documentary filmmakers. Copyright is designed and intended to provide ground rules for using copyrighted materials. One can always use facts and ideas and one may use expression provided that its use is deemed to be fair.

It is difficult people to use all of the liberties that the law provides due to resource constraints – in terms determining and defending fair usage. One doesn’t need a lawyer though in order to use some of the rights provided by the law. In fact, if you create coalitions you may get unexpected support.

To get support, and to have full rights under copyright law, individuals and organization need to think about three things: coalitions to consider and address the issues, courage in terms of standing up for one’s legal rights and new customs that can be pointed to when challenges are made.

Our free speech rights aren’t always exercised because we often choose the second best option rather than insisting on being allowed our rights. This is a chilling effect driven by fear of the repercussions; but more than that, it creates a custom that allows rights holders to continue to act as they do.

So how does one take a stand for fair use? One approach is isolated courage – simply proceeding without securing the necessary rights. Another is to reach reciprocal agreements not to sue. While yet another is to consider the prisoners dilemma and try to come up with a cooperative first move – for example, putting content into the public domain.

What Pat and her group have created is a standard for what documentarians can use under fair use practice. The coalition they created wasn’t limited to filmmakers but even gained the support of insurance companies that are willing to insure projects that abide by the agreed-upon fair use standards. This adherence can then lead to customs that can ultimately change the way the law views content and usage.

Today, fear is driving the purchase of lots of licenses – which can lead to a vicious cycle for those courageous individuals who try to act in fair use. Through projects like this one, it becomes possible to push back on the misinformation of the content community to bring fair use back into common use.

The film – Fair use and Free Speech explains the creation, content and purpose of the Documentary Filmmakers’ Statement of Best Practices in Fair Use document.

Following the film, Gordon Quinn spoke. As a filmmaker coming out of the 1960s, Quinn said that many of the early films included fair use content everywhere. Now though, he’s found himself self-censoring. For example in Hoop Dreams, he paid $5,000 to license “Happy birthday.” In a more recent film, The New Americans, it was removed all together.

Quinn supports the Best Practices document mentioned in the film. He is just finishing a film on stem cell research that includes lots of fair use content. He has been able to proceed because he knows that it will be insured and that it will be aired. What he found particularly empowering was the knowledge that he didn’t have to go to anyone for direction. By relying on a set up agreed upon standards, filmmakers can determine for themselves the appropriateness of fair use in their works.

While Quinn is seeking to understand and use fair use, he is also a copyright holder and has concerns with how fair use is applied. He offered, as an example, footage from one of his earlier films of a young girl at a demonstration that was requested by filmmakers working on a project on abortion. The filmmakers wanted to use the footage to convey a sense of the time. When Quinn saw the footage in context he was concerned – it implied that the youngster in the film had herself received an abortion herself – and would not let them use the content.

Hal Abelson spoke next and presented himself as a simple nerd and one intimidated by the rest of the panel. Abelson addressed the issue of fair use in Academe and the fact that if it isn’t used it will be lost. He described the academic community as being “to chicken” to act of fair use and offered two recent examples that he’d come across.

The first was a request for a sentence of his to be included in another author’s work. The second was the inclusion – and ensuing comedy of errors – of a reference to recent research on the effects of alcohol on the anti-oxidant benefits of strawberries on a blog. (There was first a request that the copyrighted material be removed, which was posted to the blog, followed by an apology for the misunderstanding, followed by a subsequent request by another organization that the content be removed . . .)

At MIT, this problem has several manifestations. On Stellar [the school’s online course resource system] access to materials is often limited to students of a specific course and only for the duration of the course. Some of the works he cited were classical ones, clearly by their nature on longer under copyright; but the selected translations were still protected.

Abelson has been very active in developing the MIT Open Courseware program. For this they have avoided relying on fair use content in virtually all cases, electing to either secure permission for third-party content, removing it or recreating it. Of the 81 hours that it takes to produce a course for the system, approximately 40 percent of that time is spend dealing with protected content.

Universities, he believes need to rely more on open content and also become more aggressive about their use of fair use content. The restrictions being placed on usage – particularly on the limits placed on students access to information – spells the destruction of the university as an intellectual community. Use open content be more aggressive about fair use

Abelson was followed by Aufderheide, who wondered what the future will look like. Practice, she argued, makes practice and this makes it critical that people use their fair use rights. This was the case in the development and adoption of the Fair Use Best Practices that was adopted by the documentary filmmakers and of the agreement by the insurance industry to provide fair use coverage.

The model used by the documentary community can be applied elsewhere – the university is on example, as are other situations where the production of content has become a community process that lends itself to the creation of coalitions. The McCarther Foundation is also funding a project to create a fair use code for media literacy practitioners. This is especially important now that media literacy means helping people create the most compelling and creative content possible.

While all of the plenary sessions I attended were interesting, this one was probably the most important. For social media to work, there needs to be some understanding among those involved on how content will be used. Content appropriation and reinterpretation have become - thanks to technology - new tools for communication and expression. How people work with that content will have an impact on how that communication is received and, in turn, interpreted again. This panel presented a model for what can work and a warning for what might happen if steps aren’t taken to make it work.

Reimagining Identity
As was the case with the imaging panel this morning, I came to this with a set of expectations that didn’t nearly match up with the content. I’m pretty interested in the issues of identity in social media and was hoping that this would be discussed. Nope. This panel was more focused on how identity is created online (primarily through a discussion of celebrity culture that included the quote - “Tom Cruise is the most iconic actor in 20 years.” I’ve never thought of him that way but maybe that’s just me.

There was also an interesting presentation on the “Trickster Identity” but it was too nebulous and transitioned from one theme to another too quickly for me to follow a clear chain of logic. The third presentation of the session was on Deleuzian perspectives on ownership and identity on the Web. Of all the papers that were presented, this one was probably the least accessible to me and so I didn’t get much out of it.

Forth Plenary - Learning Through Remixing
If the panel on copyright was the most important of the conference, this one was the most inspiring. Many of the panels and discussions that had taken place were focused on ideas and theory. This one was focused on real applications and projects that illustrated the ideas of creativity, ownership and collaboration that were at the center of the conference.

Panel:
Erik Blankinship – is a co-founder of Media Modifications, a new start-up whose mission is to expose and enhance the structure of media to make its full learning and creative potential accessible to all. He has many years of experience working with children as an inventor of educational technologies and activities and as a researcher studying to potential of digital media for teaching and learning literature, history, mathematics and game design. While an undergraduate at the University of Maryland, College Park, he was a recipient of the Jim Henson award for Projects Related to Puppetry.

Juan Devis – is a new media producer at KCET/PBS Los Angeles in charge of all original Web content including Web Stories, KCETs multimedia Webzine. He is currently working with the USC School of Cinematic Arts and the Institute of Multimedia Literacy to develop a serious game based on Mark Twain’s Huckleberry Finn. Devis was recently awarded a writer’s fellowship at ABC/Disney for his original screenplay Welcome to Tijuana which is scheduled for production in early 2008. Devis is president of the board at Freewaves, a non-profit media arts organization, and the project manager for OpenPlay.

Renee Hobbs – is associate professor of communication and education at Temple University where she directs the Media Education Lab. She has worked extensively with state departments of education in Maryland and Texas, and her new book Reading the Media: Media Literacy in High School English (2007) provides empirical evidence to document how media literacy improves adolescents’ reading comprehension skills.

Ricardo Pitts-Wiley – has been the artistic director of Mixed Magic Theatre for over 20 years. In that role, he has written/produced/directed a number of productions including From the Bard to the Bounce: A Hip-Hop Shakespeare Experience, Kwanzaa Song, The Great Battle for the Air, and four Annual Black History Month Celebrations at Portsmouth Abbey. Pitts-Wiley was resident artist at Brown University Summer High School in 2001.

Alice Robison – is a postdoctoral fellow in the Comparative Media Studies program at MIT, where she writes about literacy and video games. She is also a consultant for the New Media Literacies Project and advises several student-run organizations devoted to the study of video games and interactive media.

Moderator:
Henry Jenkins

Jenkins began by pointing out that there had been discussions throughout the conference of the historical antecedents of the topics at hand. In terms of using remixing as a tool for learning, he cited Lev Kuleshov – who started what may have been the first film studies program in the early days of the Soviet Union – asking his students to re-edit Birth of a Nation and Intolerance and also pointed to the use of commonplace books in the 19th century as an example of collected/appropriated content.

The purpose of this session is to share information on a number of current projects dedicated to promoting learning through remixing content. Jenkins pointed out that engineers learn how machines work by taking things apart and putting them back together. Can the same be done with culture? The people and projects represented on this panel demonstrate that it might.

Eric Blankenship starts things off by discussing his current company, Media Modifications. They invent tools for exposing and enhancing the structure of media to make its full creative and learning potential accessible to all. This is a theme he promises to return to throughout the course of his comments and demonstration.

If one starts with a black screen, you have the space to create a screenplay and ultimately a film or video. In the case of his demonstration, the video was a clip from Star Trek the Next Generation. On the left hand side of the screen the video of the scene appeared, on the right side, the text of the script. Blankenship was able to drag and drop sections of the script which in turn reordered the words and action in the video. He described it as being similar to magnetic poetry, exposing the structure of the media and allowing it to be rearranged and reloaded.

He next demonstrated how this type of remixing and restructuring could be used to create new content. In this case, he created a countdown by selecting and connecting numbers used by Star Trek characters in many many episodes. Giving fans access to the structure of media – as in this case – can be a lot of fun.

This project led them to begin further work around the idea of adaptations. In the case of the Star Trek countdown, he was able to adapt the Star Trek content to tell the simple story conveyed through the numbers in an interesting and original way. At this point he announced adapt.tv, a Web site (not yet launched) to provide access to tools for media adaptation.

He used to adapt.tv tools to do two demonstrations on how people can expose the structure of media to create new adaptations.

The first example was of The Fellowship of the Ring and it started with two representations of the same content in text and video side-by-side. This allows for the comparison of the two forms to understand what is happening in each. Across the top of the screen, two time lines – one for the movie and the other for the book – appeared and were connected where the two formats shared content. He described this capability as a new type of closed captioning that allows additional detail from either media to be used to enhance the other. As a scene played on the video, the text related to the screen from the book was highlighted, illustrating those parts of the book used in developing the film.

The second example used Romeo and Juliet. Two different films used – Zeffirelli’s from 1968 and the 1996 DiCaprio version. In each case, the connections to the source text were shown at the top of the screen. This allowed one to see how the different film versions had adapted the text differently, choosing to emphasize or ignore sections of the story. This exposure of the underlying structure creates opportunities for students to study and consider the thinking and context behind the final content.

A final fun element of the process that Blankenship demonstrated was the ability to cast a remixed version of the film by using and combining performers from each of the versions at hand.

All of this provides for the deep analysis of content in multiple formats. With this, Blankenship’s time came to a close.

He was followed by Juan Devis.

In 2002/2003 Devis worked to develop a video game with students at Belmont HS in Los Angeles. Ninety five percent of the students were from Central America and Mexico and the goal was to create a game based on life in their home countries to help illustrate their history. It was a good idea, but there were two problems: first, the students were involved in the conceptualization of the game but not in its development or production and second they were living here in the US and were making a game about Latin America.

These problems led to the decision to do another project, a game about the neighborhoods they live it and that they’d be able to create and code themselves. Pacman was chosen as the basis of the game because it was familiar and essentially non-violent. It could serve as a simple template for the students to remix their neighborhoods.

Devis demonstrated one version of the game called El Imigrante. In this remix of Pac Man, a Mexican character moves through LA, picks up trash and tried to get a Green Card while avoiding the Minute Men. Each of these games (and there were several) became portraits of the students’ neighborhoods.

These games addressed the first of the problems – limited student involvement. Now Devis is working on a project to deal with the second – presenting American civics and history in an interesting and meaningful way. The project is build around Huckleberry Finn, which initially seemed like a great idea, but one that had a lot of problems that he hadn’t anticipated. Issues of bondage and slavery and language that, as a foreigner himself, Devis hadn’t considered.

They went back to the original novel and broke it apart – a process that is currently ongoing. As he and the students are reading the novel, they are creating a “side script” to reimagine it in 21st century LA. For example, instead of the Mississippi River they are using the LA River, etc.

While he is still planning on creating the game, he’s come to realize that there are a lot of issues around race and class that young people here in the US just don’t understand. Before making a game out of this content, the tools for understanding the issues needed to be applied – which is what led to the creation of the side script and the discussions that followed.

Renee Hobbs was next and she discussed how young people can be helped to read the media.

Hobbs started by discussing the importance of media literacy as a way for young people to understand the underlying nature of the media. Remixing, she believes, is a tool that can deepen our appreciation of the constructedness of media messages. As a media literacy educator, this understanding needs to be a core element of the community.

Remixing also helps illustrate the plasticity of meaning and how it can so easily be altered. This works because remixing allows us to see and appreciate the functions and structure as they are expressed in the content. In the past Hobbs had worked on developing curricula and materials for teachers but not for reaching kids directly.

To do this, Hobbs and her group have created My Pop Studio to help girls between 10 and 12 understand media literacy. It was launched in July, 2006 with funding from the Office for Women’s Health (part of DHSS). The site includes 15 games and a number of discussion forums and is used by 10,000 and 20,000 people per month.

There is a TV Studio that provides drag-and-drop editing tools. In the Music Studio kids can create their own pop star to get a sense of all of the choices involved in constructing popular music. In the Magazine Studio they can turn themselves into celebrities, constructing a celebrity identity to help understand image, celebrity culture and body ideals. In the Online Studio girls can experiment to understand how their social relationships are impacted by their online life.

The goal was to combine the key elements of media literacy (building skills around creative production and authorship, as well as analysis skills) by exploring themes like celebrity culture and music and how these are being used to form and understand identity.

To illustrate her points, Hobbs demonstrated Pop Star Producer. It begins by asking visitors to select a value message in order to consider how values play into decisions about music and image. Next they choose a musical genre, lyrics and an image/style for their character. When done, the avatar performs the music and other visitors rate the performance and try to determine the intended value message. It was an interested demo and exposed – to a degree – how music functions. This section also has a feature that shows how music is used to sell products by using it to convey ideals and associations.

As girls use My Pop Studio, the can begin to understand how meaning changes as a result of context. It also helps them to understand the essential “constructedness” of all representational forms. These aren’t things that kids just understand so it’s important for them to have an opportunity to learn.

Ricardo Pitts-Wiley spoke next on his work with the Mixed Magic Theater

Pitts-Wiley is currently working on Moby Dick and wasn’t sure how this project fits in with the others. This is because what he is doing is less about remixing than getting people into the mix.

One of the challenges in working with material like Moby Dick was to do it in a way that would be interesting to young people while preserving the integrity of the novel. His goal was not to deconstruct the novel but to keep it whole. Times change, people change, but Mody Dick remains constant.

The white whale is Ahab’s nemesis, but it isn’t something young people identify with; but the pursuit – and the idea of tracking and vengeance is something they very much understand. In this interpretation, Moby Dick is transformed from the white whale into the white thing – cocaine, the seas into a city and the Pequod into a subway.

With this new context, Pitts-Wiley took his group back into the novel to find the words and themes they would need to address. Although the setting had been shifted into their time, they still needed to tell Melville’s story.

The first time he did this project was at the Rhodes Island training school, a reform school. The participants were all bright people and he explained to them that they were going to be doing Moby Dick as cocaine – but that they would have to read the novel and then choose a character that they identified with and redefine it for the new context. One example of this recontextualization was Queequeg as a pimp. Why a pimp? Because Queequeg is colorful, exciting, dangerous, he deals in human flesh and he’s loyal. However the kids choose to redefine their characters, Pitts-Wiley forced them to defend their choice using the novel.

People often ask him why he uses Moby Dick as the basis for this project. It is, he said, because it is all there. All of the characters are there, the history is there, the culture is there so there is no need to invent any of them. It is also great and challenging literature.

Pitts-Wiley chose to complicate his task in producing Moby Dick by doing two versions simultaneously – one with young people and the other with older members of the community. Part of this decision was based on his belief that young people are taught things that are important but that are not demonstrated as being important in the community.

Part of his goal is to create a community around a shared language; and for him, having many members of the community read Moby Dick helps to create that common language and deeper community. It offers opportunities for engagement between different people; but only if everyone shares the experience of reading the novel.

The idea of community building aside, Pitts-Wiley still needed to tell the story. As the two companies – the young one and the older one – worked on their productions, they began to teach and learn from one another. Not just about the novel, but about community and the impact of culture on community. Throughout the production, familiar cultural elements – music, fashion, authority figures – are used to convey the meaning of Melville’s work.

Pitts-Wiley digressed for a time to describe the size, scope and impact of the drug culture until Jenkins let him know his time was coming to a close.

He then discussed the importance of keeping people moving into the future – but not at the expense of older literature. Moby Dick is the first of three projects. The next one will be Frankenstein followed by Uncle Tom’s Cabin. The big goal of this program is to change the literary landscape of the community over the next 10 years and to bring young people not only into the technical age, but also into the literary age.

Alice Robison was the panel’s final speaker.

Robison is working on a project with Jenkins at CMS around remixing. Her comments focused on the idea that new media literacy borrows from and extends on the concepts of new literacy studies. New media literacy expands on – but does not replace – new media studies by creating a place for the study of things like participatory culture.

The new media literacy framework borrows and builds upon some of new media studies’ cutting-edge theories of cognition. All of this has been slowly developing over the last 10-15 years as new theories of literacy, ones that go beyond functional models, have come about. The new theories focus more on the process by which people create meaning and include ideas like:

Multimodial literacy
Multiliteracy framework
collective intelligence
Problem-based learning
Situated and distributed cognition
Peripheral participation

At the heart of all of this is the question, where does meaning come from? Much of the way new literacy has been taught has been based on a consumerist model – to view an image and to understand what it is trying to communicate – similar to what Hobb’s work [described above] attempts to do.

This approach is now expanding to include the participant when thinking about the creation of meaning by considering what happens in the space between the individual as the consumer of a message and the writer or producer of a message. Robison isn’t interested in the making of meaning but more in what happens in the space between the production and consumption of meaning.

The role of context is something that she finds to be very important when discussing the issues of media literacy. As part of the New Media Literacy project they have identified a number of what she refers to as “exemplar videos,” and at this point Robison showed a number of them.

These videos, of which there are eight, are designed to provide a framework for understanding media literacy. The intention is that educators will access these videos to use with their students in a variety of environments. Robison sees value in the way that these videos expose the process of media making to people unfamiliar with the way in which new media works.

There is also a skills and competencies white paper available on the site that addresses topics like play, performance, simulation, appropriation, multitasking, distributed cognition, collective intelligence, judgmental, transmedia navigation, networking, negotiation as they relate to media creation and new media literacy.

The New Media Literacy project will be working with Pitts-Wiley and the Mixed Magic Theatre next year. Robison encouraged everyone to read the white paper as it develops many of the theories behind new media literacy and why they are so critical.

The issue of new media literacy is really important. I’m often worried that the capabilities presented by social media will simply be co-opted as tools to reach markets in new ways. To make these tools and ideas really valuable, people need to understand how to use them and how to dissect the content created with them. This final session of the day presented examples of social media being applied to enhance our understanding of content, context and meaning. All four of the projects that were presented will help accomplish this goal.

As I think I mentioned in an earlier post, attended this conference made me realize just how little we really understand about social media and its implications. Everyone is talking about the latest and greatest tool or technology but this event gave me pause to consider what is happening and why it matters in a larger sense. I’d suggest that PR and marketing people take the time to visit the event Web site and prowl around for a while. There are recordings of many of the sessions and a growing collection of the papers that were presented.

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April 9th, 2007

Civil discourse - online and off

This morning, a colleague emailed me Brad Stone’s piece in the New York Times on civility online. I’ve been pushing for the idea of identity online for a while and think that, for the most part, anonymity and pseudonimity detract from our ability to engage in conversation. Whether a formal code of conduct is needed - or if individual bloggers simply need to exercise judgment as they see fit - is up for debate.

Sometimes, we accept the fallacy that all exchanges are somehow constructive or illuminating. That is clearly not the case. When a bias or an agenda is unacknowledged, or no context is provided, it makes it difficult to determine the reasoning or validity of a statement. Anonymity and pseudonimity are major culprits in allowing this to happen.

There are other times when a bias or agenda is obvious - and the identity is known - that raise other issues. The Daily Kos did something a few weeks ago on Fox’s coverage of the October 2003 Democratic Debate in Detroit sponsored by Fox News and the Congressional Black Caucus. The point is made that many of the questions asked were problematic; but that that point was essentially ignored by the media:

All of the questions asked were not skewed, but this actually makes things worse. Instead of smearing all of the candidates equally, among the major candidates: Lieberman was favored, Kerry and Edwards each received two decent questions, Dean received one decent question, and Clark received no decent questions. Yet the talking heads took no notice of this, instead blaming the candidates, as Fox manipulated our primary.

When did you stop beating your wife? Fox debate questions

If this level of discourse is acceptable in the traditional media, it’s easy to understand why things can get even more out of hand online.

During the MIT Communications Forum event last week on evangelicals and the media, someone asked Gary Schneeberger of Focus on the Family about what they were doing to encourage dissenting opinions and debate. He made a pretty valid point that their channels are their soapbox and that they can use them to communicate as they see fit. One might not agree with the content that they choose to communicate but they are under no obligation to carry content that they find objectionable.

Back to the blog side of the fence though. No one cries foul when comment spam is blocked. Spammers could claim that their free speech rights are being denied. Where do we draw the line? Baiting, name-calling and threats are not a dialog. To argue that they are is to support the very lowest common denominator. To insist that people post under their own identity (or at least contact the blogger whose site they wish to post on anonymously to explain why they want or need to protect their identity) seems reasonable.

For bloggers to be able to choose to remove content that is either personally demeaning, offensive or not germane to the conversation likewise seems appropriate. Bloggers make decisions every day about the content that appears on their sites. If the communities that rely on them begin to feel that poor or inappropriate decisions are being made, they can call them on it - either on the site itself or elsewhere - or they can move on.

Tim O’Reilly, who is quoted throughout the Times article sums the issue up well:

Mr. O’Reilly said the guidelines were not about censorship. “That is one of the mistakes a lot of people make — believing that uncensored speech is the most free, when in fact, managed civil dialogue is actually the freer speech,” he said. “Free speech is enhanced by civility.”

It’s silly to think that we have to take an all or nothing approach and not exercise any discretion about what comments appear.

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March 27th, 2007

Great article on reputation and transparency

Wow.

Wired’s story on the see-through CEO is just great. It lays out exactly what everyone ought to be thinking about - not just in the world of PR but in a general sense. I’ve been writing about the merging of the personal and the professional and the roles of identity, reputation and transparency - but Clive Thompson has laid it out with great examples that show what the future.

One can imagine how the twin engines of reputation and transparency will warp every corner of life in years to come, for good and ill.

Wired 15.04: The See-Through CEO

People can try to ignore this reality - and they’ll be able to for a while; but over time, as access to more and more information becomes commonplace, the willingness to contextually (and by this I mean providing context rather than in certain contexts) share information is going to become critical.

Describing what you’ve done, why you did it, how it worked, what you learned and what you’ll do differently in the future makes sense in a world awash in information. People will uncover what you’ve done and how it worked - the opportunity lies in explaining the rationale, the results and the lessons. Being able to do those things well are what will set people and organizations apart.

In the PR community there have been questions (and it is alluded to in this article as well) as to the role of PR in the world of social media and transparency. Helping clients consider and communicate the rationale, results and lessons effectively will become increasingly important. These are also not things that many organizations (including most PR firms) are not especially comfortable with. Helping clients navigate this evolution is a key service that communications professionals need to be prepared to provide.

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March 26th, 2007

Strike another blow for identity!

I read about Citizendium earlier today and was excited to see that they are insisting that all contributors use their real names.

The Citizendium (sit-ih-ZEN-dee-um), a “citizens’ compendium of
everything,” is an experimental new wiki project. The project, started
by a founder of Wikipedia, aims to improve on that model by adding
“gentle expert oversight” and requiring contributors to use their real
names.

Main Page - Citizendium, the Citizens’ Compendium

Wikipedia’s failure to do this has had two consequences that I can think of - the first is that determining the validity of content relies on the judgment of editors who themselves may not be who they claim. The second is that Wikipedia, in the name of preserving objectivity, has erected rules about who can and cannot be counted as part of the community. Congressional staffers? Out. PR people? Out.

But if everyone has to be upfront and honest about who they are, that decreases the likelihood that spurious information will make it onto the site and allow people with knowledge but a perceived agenda (which frankly everyone has to one degree or another) to share what they know.

I certainly hope that the Citizendium will truly be worthy of its name and goals and will allow everyone willing to abide by the community standards to be an active and accepted participant in the conversation.

What is happening here and elsewhere is important and everyone needs to have a voice - but they also need to be willing to stand behind what they say.



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March 14th, 2007

The Reality of Transparency

Posted by gpc in Identity, Blogging

One of the reasons that I have two computers is to maintain separation of the personal and the professional.  That’s also one of the main reasons that I have two blogs.  This separation is more theoretical than practical - I just want to keep things somewhat categorized.  Every now and than though I bump into someone that has read both and who knows more about me than I expected.

This point came up for me again today when I saw that someone at work had read a poem I posted yesterday.  I didn’t assume that no one would read what I’d written; but it did catch me a little off guard.  I found myself wondering, “who else has read this?”

I have no problems with what I write or what people read, but it’s important to be reminded that transparency makes things easier to see.

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March 12th, 2007

Two computers

Posted by gpc in Technology, Identity

I have two computers on my desk at the office.  One is the generic HP my company provides and the other is my MacBook Pro.

I’ve be a two computer guy for a more than a year and haven’t really thought twice about it.  The other day though I was talking to John Cass in Las Vegas and he suggested that I explain the logic behind this.

The main reason is that I want to separate my personal life from my professional life (notice I didn’t say my professional life from my personal life).  I want to be able to listen to MY music, chat with MY friends, send and receive MY emails, post to MY blogs, upload MY photos to MY Flickr account, etc.

I don’t expect my company (Weber Shandwick) to support me in these activities.  I also don’t want to clog up my work computer with fragments of my personal life.  I don’t want to have the applications I use for my online life to be defined or constrained or managed or questioned or uninstalled.
That said, I’m more than happy to put the shoe on the other foot and to use my personal system for work.  My logic is that my work is part of my life but that my life isn’t a part of my work.  Also, when I travel, I want to be able to bring my digital life along for the ride rather than leaving it at home and making do only with its more portable elements.

Some people have questioned whether it’s appropriate for me to be blogging, posting, chatting, listening, emailing, etc. while I am at work.  Of course it is!  I think about work, write for work, talk on the phone for work, email for work all the time - at the office, at home, on weekends and evenings and on vacations - so it only seems reasonable that I can bring my personal life into my workplace.
Technology is conspiring to break down the barriers between the personal life and the professional life.  Being a two computer guy lets me preserve, protect and enjoy my personal life.  And that’s important to me.  I encourage everyone to give it a try.  If you have questions or need any help, let me know.

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February 25th, 2007

retailers’ double standard

Posted by gpc in Communication, Identity, Photography

Twice in the past few months I’ve been told off for taking pictures in stores. The first time was in Crate and Barrel and today it was in Home Depot. Despite being told that it was not OK, I took pictures in both places.

Here’s what kind of bothers me. Home Depot has a sign when you come in saying that there are no cameras allowed. Now I’ll be honest - I had never noticed these signs before today when I was told, “no pictures!” But here’s the thing, Home Depot has a cameras all over the store taking pictures of me and my family while I’m there.

The sign on the door doesn’t specify “No CUSTOMER cameras”, it simply says, ‘No cameras.” Since the store blatantly disregards its stated policy, why should customers be expected to comply?

I think that it is interesting that retailers somehow think it’s acceptable to record, save, review and analyze me while prohibiting me from doing the same. I’m just ignoring these absurd policies. Maybe I’ll have a shirt made stating that photographing or making recorded images of me is prohibited. What gives corporations the right to set this kind of double standard?

Here’s a couple examples of the the “forbidden” images:

Orchid

Negative Dots

leafy Y

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February 16th, 2007

Falling behind - Fast

There is so much great stuff going on out there that I’m falling behind in my posting.  Just from yesterday I have three things I need to write about.

The first was a really good meeting with Shawn Broderick of TrustPlus.  We met in Natick yesterday morning and had a good conversation about trust, reputation, identity and eBay.  I have to get my thoughts together on that one.

The second is Justin Kirkby’s survey on connected marketing.  John Cass mentioned it in a post the other day and I went to check it out.  Basically Justin wrote the book on connected marketing and he wanted people to provide feedback on the predictions he made on the topic way back in 2005.  Some of them were on target while others either haven’t come to pass.  One of his predictions was that marketers would hyper-localize (not his term) their search for - and targeting of - influencers geographically.  I think that what’s happening in virtual communities - and understanding and reaching the influencers there - has become much more important.

The last this is last night’s MIT Communication Forum on Remixing Shakespeare.  This was a really interesting event on the ways the Bard has been used, abused, modified and repurposed from his own day through today and beyond.  Summarizing it will be no small task as much of the content was video-based.

Of course on top of all of this there is that little thing called work . . .

It will take me a few days, but thankfully I am on vacation next week and should be able to give these topics some attention.

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